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Q: "What about product substitution?"
A: We will not substitute any item with out customers approval first. We aim to please our customers.
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Q: "What if the product arrives damaged?"
A: When you receive your package(s), inspect them for
damage. If the package appears to have been mishandled, and your
merchandise is damaged, file a claim with the shipper (UPS or Postal
Service) immediately also contact our customer service department we
will help to get the issue resolved quickly. If you receive damage
goods in undamaged packaging, we will take care of the problem. In
either case, let us know immediately so that we can help resolve the
situation.
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Q: "What about product guarantee?"
A: Every product you buy from this site must be free of
defects or you may return it within 30 days from the date of the
shipment of your order for replacement or refund*. You should notify us
immediately so that your guarantee does not become void. Replacement is
subject to item availability. If exact replacement is not available,
replacement will be a comparable item of at least equal value. Note (*)
shipping cost is the responsibility of the customer and is not
refundable.
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Q: "How quick does product ship?"
A: We ship our orders within 2-3 business days, weekends or holidays not included.
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